Reservation, Cancellation & Refund Policy

This page explains how bookings at Munshi’s Hotel and Restaurant work. Different rates and booking types can carry different conditions. The rate conditions shown to you when you book, and repeated in your booking confirmation, apply to that booking, subject to applicable law. If anything here differs from your confirmation, your confirmation takes priority.

1. Making a reservation

You can book online through the booking engine on this website, or by contacting us by phone or email. An enquiry, or a request to hold a room, is not a confirmed reservation. A reservation is confirmed only when we, or our booking engine, send you a booking confirmation showing your booking reference, stay dates, room category, number of guests and the amount payable.

Please check your confirmation carefully and tell us straight away if any details are wrong.

2. Advance payment and balance

Some rates and booking periods require full or part payment in advance to confirm the booking. The amount due in advance, when it is due, and any balance payable at the hotel are shown at the time of booking and in your confirmation. Payments made online are processed securely by the booking engine’s payment provider. Accepted payment methods at the hotel can be confirmed with our front desk.

3. Cancellations

To cancel, contact us by phone or email, or use the link in your booking confirmation where available, quoting your booking reference. Please cancel as early as possible.

Whether a cancellation is free of charge, and any cancellation charge that applies, depends on the rate you booked and how close to your arrival date you cancel. These conditions are shown when you book and in your confirmation. Some discounted rates may be non-refundable; this will always be stated clearly before you pay.

4. Refunds

Where a refund is due under your booking conditions or under applicable law, we will process it after deducting any applicable cancellation charge. Refunds are normally made to the original payment method. Once we have approved and initiated a refund, the time it takes to reach your account depends on your bank or payment provider. If you have not received an approved refund, please contact us with your booking reference.

5. Changing your booking

You can ask to change your arrival or departure dates, room category, number of guests or length of stay by contacting us. Changes depend on availability and may change the price. Changing a booking may be treated as a cancellation and new booking under the conditions of your original rate.

6. No-shows and early departure

If you do not arrive on your arrival date and have not told us, your booking may be treated as a no-show, the room may be released, and the no-show conditions of your rate will apply. If you are delayed — for example by road conditions on the way to Tangmarg — please call us so we can hold your room where possible.

If you leave earlier than your booked departure date, charges for the unused nights depend on your rate conditions. Please speak to the front desk as early as possible.

7. Check-in and check-out

Standard check-in and check-out times are shown in your booking confirmation. Early check-in and late check-out may be possible on request, depending on availability, and may carry an additional charge, which we will tell you about before it applies.

All adult guests must show valid government-issued photo identification at check-in, as required by law. Foreign nationals must present a valid passport and visa. We may refuse check-in if valid identification is not provided. The guest checking in and responsible for the booking must be an adult.

8. Children and additional guests

Children are welcome. Room occupancy, extra beds and charges for children or additional guests depend on the room category and are confirmed at the time of booking. Please include all guests, including children, in your booking so we can prepare the room correctly. Our Family Room is set up for families and small groups, and extra bedding is available on request.

9. Special requests

We are happy to try to meet special requests, such as a particular room location or arrival arrangements. Requests are subject to availability and are not guaranteed unless we confirm them to you in writing.

10. Weather, road closures and events beyond our control

Tangmarg and Gulmarg are mountain destinations. Heavy snowfall, road closures, severe weather, government restrictions or transport disruptions can sometimes affect travel. If any of these prevents you from reaching us, or prevents us from providing your stay, please contact us as soon as possible. We will work with you in good faith to rearrange your dates or agree a fair outcome, in line with your booking conditions and applicable law.

11. Your rights

Nothing in this policy limits any rights you have under applicable Indian law, including the Consumer Protection Act, 2019. Information about how we handle your personal data is in our Privacy Policy.

12. Contact for reservations and cancellations

Munshi’s Hotel and Restaurant
Srinagar–Gulmarg Road, near J&K Bank, Tangmarg, Jammu and Kashmir 193402
Phone: +91 70061 07560
Email: Munshishotelandrestaurant@gmail.com