Legal

Privacy Policy

Last updated: 30 October 2026

1. Introduction

This Privacy Policy explains how Munshi’s Hotel and Restaurant (“Munshi’s”, “we”, “us”) collects, uses and protects personal information when you visit hotelmunshis.com, make an enquiry, or book a stay with us. We have written it in plain language and we only collect what we need to look after your stay.

2. Who we are

Munshi’s Hotel and Restaurant is a family-run hotel and restaurant located on the Srinagar–Gulmarg Road, near J&K Bank, Tangmarg, Jammu and Kashmir 193402, India. For the purposes of applicable Indian data protection law, we are the business responsible for personal information we collect directly from you.

3. Information we collect when you visit the website

We do not use advertising trackers or analytics tools such as Google Analytics or Meta Pixel on this website. Like most websites, our hosting, security and caching systems may automatically record technical information such as your IP address, browser type, device type, pages requested and the date and time of your visit. This is used to keep the website secure, prevent misuse and make pages load reliably.

4. Information you give us

When you call, email or message us, or make a reservation, we may collect:

your name;
phone number and email address;
details of your enquiry or stay, such as arrival and departure dates, room category, number of guests and any special requests;
identity document details that hotels are required to record at check-in under applicable law; and
any other information you choose to share with us.

5. Online bookings and third-party service providers

Online reservations on this website are handled by our booking engine provider, RevCatalyst. When you search for rooms or make a booking, the information you enter (for example your name, contact details, stay dates and guest numbers) is processed through RevCatalyst’s systems so that your reservation can be created and confirmed.

Where an online payment is taken, card and payment details are entered into and processed by the payment service provider used by the booking engine. We do not store your full card details on this website. These providers process your information under their own terms and privacy policies, which we encourage you to read.

Our Contact page displays an embedded Google Map. When that map loads, Google may collect information such as your IP address under Google’s own privacy policy.

6. How we use your information

to respond to your enquiries;
to create, confirm, change or cancel reservations;
to prepare for and manage your stay, including special requests;
to process payments and refunds;
to meet legal, tax and guest-registration obligations; and
to keep our website and premises safe and secure.

We do not sell your personal information, and we do not use it for marketing unless you have agreed to that.

7. Cookies

Our website uses only cookies and similar technologies that are needed for it to work, stay secure and remember your booking search. The booking engine and embedded services (such as Google Maps) may set their own cookies. You can block or delete cookies in your browser settings, although some parts of the booking process may not work without them.

8. Sharing your information

We share personal information only where needed: with service providers who help us take bookings and payments or run our website; with government or law-enforcement authorities where the law requires it (including guest-registration requirements); and with professional advisers where necessary. We expect our service providers to protect your information and use it only for the services they provide to us.

9. How we protect and store information

We take reasonable steps to protect personal information from loss, misuse and unauthorised access, including restricting access to staff who need it. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

10. How long we keep information

We keep personal information only for as long as it is needed for the purposes described in this policy, including to meet legal, tax and accounting requirements, and then delete or anonymise it.

11. Your rights

Subject to the Digital Personal Data Protection Act, 2023, the rules made under it, and other applicable Indian law, you may ask us to:

tell you what personal information we hold about you and how we use it;
correct, complete or update your information;
erase information we no longer need to keep;
withdraw consent where we rely on your consent; and
raise a grievance about how we have handled your information.

Contact us using the details below to make a request. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is available to receive complaints.

12. Children

Our website and booking service are intended for adults. Bookings must be made by an adult. Where children stay with us, their details are provided by and handled with the consent of their parent or guardian.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

14. Contact us about privacy

Munshi’s Hotel and Restaurant
Srinagar–Gulmarg Road, near J&K Bank, Tangmarg, Jammu and Kashmir 193402
Phone: +91 70061 07560
Email: Munshishotelandrestaurant@gmail.com